Diploma of Hospitality
Course Code:		SIT50307
VTAC Code:		86091
Duration:		1.5 years
Intakes:		Feb, July
Fees:		Visit http://www.angliss.edu.au/Fees-and-Charges
Mode of Study:		Full time, part time
Selection Criteria:
Course Overview:
This qualification gives you a broad understanding of hospitality, and begins to explore, in substantial depth, theoretical concepts relating to: business operations, hospitality budgeting, workplace diversity, legal knowledge, rostering, and quality customer service. Continue your studies to complete the Advanced Diploma.
Application Process:
VTAC for Feb, Direct to Institute for July
Course Outline:
Diploma of Hospitality Stage 1 Introduction to Hospitality         Develop and update hospitality industry knowledge Common Core         Work with colleagues and customers         Work in a socially diverse environment         Deal with conflict situations Customer Service         Provide quality customer service Health and Safety         Follow health, safety and security procedures Hygiene         Follow workplace hygiene procedures Coaching         Coach others in job skills Food & Beverage 1         Clean and tidy bar areas         Operate a bar         Serve food and beverage to customers         Process financial transactions RSA         Provide responsible service of alcohol Beverage Service         Provide table service of alcoholic beverages         Conduct a product tasting of alcoholic beverages Coffee Service         Prepare and serve espresso coffee Introductory Food Knowledge         Develop and update food and beverage knowledge Hospitatlity Services         Provide and coordinate hospitality service         Provide and coordinate hospitality service Stage 2 Leadership         Lead and manage people         Monitor work operations Safety and Security         Implement and monitor workplace health, safety and security practices         Establish and maintain an OHS system Introductory Finance         Interpret financial information Stock Control         Receive and store stock         Control and order stock Hotel Reception Services         Provide accommodation reception services         Provide accommodation reception services         Receive and process reservations         Perform office procedures First Aid         Apply first aid Food & Beverage 2         Provide food and beverage service         Provide and coordinate hospitality service Hospitality Services         Provide and coordinate hospitality service Stage 3 Budgeting         Manage finances within a budget         Prepare and monitor budgets Service Quality         Manage quality customer service Negotiation         Establish and conduct business relationships Operational Plans         Develop and implement operational plans Workplace Diversity         Manage workplace diversity Legal Knowledge for Business         Develop and update legal knowledge required for business compliance Rostering         Roster staff Australian Wine Studies         Provide specialised advice on Australian wines
Disclaimer:
Please note that course information is subject to change and is updated from time to time. Copyright of this information is owned by William Angliss Institute and no part of it may be reproduced without the permission of the Institute. Fees and Charges VET Fee Help is available.  Visit www.angliss.edu.au/Fees-and-Charges for further details.   How to Apply Visit www.angliss.edu.au/How-to-Apply   Contact Details William Angliss Institute 555 La Trobe Street, Melbourne VIC 3000 Tel: (03) 9606 2111 Email: info@angliss.edu.au Fax: (03) 9670 1330 Web: www.angliss.edu.au   Recognition of prior learning You may be eligible to receive recognition for prior learning. For more information contact (03) 9606 2111.   Part time study Courses available upon request.